Relevance verified: 20/04/2026
License Information
This page sets out the regulatory and legal framework under which Spicy Jackpots Casino operates. The information provided herein is intended to give players, prospective customers, and third parties a clear and accurate account of the operator’s licensing status, regulatory obligations, and compliance commitments. Players are encouraged to read this page in conjunction with the Terms and Conditions, Privacy Policy, and Responsible Gambling Policy, all of which are accessible via the site footer.
Operator Details
Spicy Jackpots Casino is operated from its registered office at 22 Dean Street, Soho, London, W1D 3RX, United Kingdom. All correspondence and formal enquiries addressed to the operator should be directed to that address or submitted via the contact details provided on the Contact Us page.
Licence Details
Spicy Jackpots Casino holds and operates under licence number 1668/JAZ, issued under the authority of Cyberluck Curaçao N.V., the master licence holder under the laws of Curaçao. The licence is a sublicence granted in accordance with the provisions of the applicable Curaçao gaming legislation, including the National Ordinance on Offshore Games of Hazard (Landsverordening buitengaatse hazardspelen) and, with effect from 24 December 2024, the National Ordinance on Games of Chance (Landsverordening op de kansspelen, “LOK”).
The regulatory authority overseeing online gaming licensing and compliance in Curaçao is the Curaçao Gaming Authority (CGA), operating on behalf of the Minister of Finance of Curaçao. The CGA is responsible for ensuring that licensed operators adhere to applicable standards in respect of fair gaming, anti-money laundering, consumer protection, and operational integrity.
Licence Type: Online Gaming Sublicence (covering casino games, slots, live dealer games, and related interactive gaming activities) Issuing Jurisdiction: Curaçao, Kingdom of the Netherlands
Territory of Services and Age Restrictions
The gaming services offered by Spicy Jackpots Casino are made available to eligible customers on an international basis, subject to any applicable territorial restrictions set out in the Terms and Conditions. The operator does not knowingly accept registrations from persons located in jurisdictions where online gambling is prohibited by applicable law. Players are responsible for ensuring that their use of this website complies with the laws of their country or territory of residence.
Access to this website and all gaming services is strictly restricted to persons who are 18 years of age or older. The operator implements age verification procedures as part of its customer onboarding process and reserves the right to request documentary evidence of age at any stage. Any account found to have been opened by or on behalf of a person under the age of 18 will be suspended immediately and any funds held within the account will be subject to review in accordance with applicable legal requirements.
Anti-Money Laundering (AML) and Know Your Customer (KYC) Policy
Spicy Jackpots Casino is committed to full compliance with applicable anti-money laundering and counter-terrorism financing obligations. The operator has adopted and maintains a comprehensive AML/KYC framework in accordance with the requirements of the Curaçao Gaming Authority and internationally recognised standards, including the guidance issued by the Caribbean Financial Action Task Force (CFATF) and the Financial Action Task Force (FATF).
The operator’s AML/KYC procedures include, but are not limited to, the following:
Customer Due Diligence (CDD). All new customers are required to complete a verification process prior to making withdrawals and, where required by applicable risk thresholds, prior to continuing gameplay. Verification may require submission of a valid government-issued photographic identity document, proof of residential address, and, in certain circumstances, proof of source of funds or source of wealth.
Enhanced Due Diligence (EDD). Customers identified as presenting a higher risk profile, including politically exposed persons (PEPs) and their close associates, are subject to enhanced due diligence measures. The operator will not process transactions on behalf of such persons without completing a satisfactory EDD review.
Transaction Monitoring. The operator conducts ongoing monitoring of customer transactions to identify patterns or activities that may be indicative of money laundering, fraud, or other financial crime. Unusual or suspicious activity is escalated to the designated Money Laundering Reporting Officer (MLRO) and, where required by law, reported to the competent authorities.
Record Keeping. The operator retains copies of all customer identification documents and transaction records for a minimum of five years from the date of the relevant transaction or the termination of the business relationship, whichever is the later.
Customers are advised that failure to provide requested documentation within a reasonable timeframe may result in the restriction or closure of their account and the withholding of funds pending the completion of applicable verification procedures.
Data Protection
The operator processes personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) as applicable and adopted into UK law by virtue of the UK GDPR and the Data Protection Act 2018. Personal data collected in connection with account registration, identity verification, payment processing, and customer support activities is processed lawfully, fairly, and transparently, and is used solely for the purposes for which it was collected.
Players have the right to access, rectify, restrict, or request erasure of their personal data, subject to applicable legal and regulatory obligations. Full details of how personal data is collected, used, stored, and shared are set out in the Privacy Policy, which is available on this website. Any enquiries or requests relating to the processing of personal data may be submitted in writing to the operator’s registered address or via the support email address set out on the Contact Us page.
The operator employs industry-standard technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. These measures are reviewed and updated on a regular basis in accordance with the operator’s information security obligations.
Responsible Gambling
Spicy Jackpots Casino regards the promotion of responsible gambling as a fundamental obligation and not merely a regulatory requirement. The operator recognises that gambling may cause harm to a minority of players and is committed to providing tools, resources, and access to support services to assist those who may be experiencing difficulties.
The following responsible gambling measures are available to all registered customers:
Deposit Limits. Customers may set daily, weekly, or monthly deposit limits on their accounts. Requests to reduce an existing limit take effect immediately. Requests to increase a limit are subject to a cooling-off period of no less than 24 hours.
Time Limits and Session Reminders. Customers may set limits on the duration of individual gaming sessions. The platform provides periodic reminders of the time elapsed during a session.
Self-Exclusion. Customers who wish to take a break from gambling may request a self-exclusion period. Self-exclusion requests are processed promptly and, once in effect, prevent the customer from accessing their account for the duration of the exclusion period. Customers seeking long-term or permanent exclusion are encouraged to contact the operator’s support team directly.
Reality Checks. Customers may configure periodic prompts that display information regarding the duration and financial outcome of their current gaming session.
Customers requiring assistance with problem gambling are encouraged to contact the following organisations, which provide free, confidential support:
- BeGambleAware: www.begambleaware.org
- GamCare: www.gamcare.org.uk
- Gambling Therapy: www.gamblingtherapy.org
- GamStop (UK self-exclusion scheme): www.gamstop.co.uk
The operator does not direct marketing materials to individuals who have self-excluded or who are registered with applicable exclusion schemes.
Dispute Resolution
In the event that a customer has a complaint or dispute arising from their use of the Spicy Jackpots Casino platform, the following process applies.
Internal Complaints Procedure. Customers should first submit their complaint to the operator’s customer support team via email at [email protected] or by calling +44 20 7580 2147. The operator will acknowledge receipt of the complaint within a reasonable time and will endeavour to resolve the matter within 14 days of receipt. Where a matter requires further investigation, the customer will be kept informed of the progress of the review.
Escalation. If a customer is not satisfied with the outcome of the internal complaints process, the matter may be escalated to the relevant regulatory authority or an independent dispute resolution body. Customers wishing to bring complaints to the attention of the Curaçao Gaming Authority may do so in accordance with the procedures published on the CGA’s official website at www.cga.cw. The CGA notes, pursuant to its published guidance, that it does not act as a civil arbitration body; however, complaints submitted to the CGA may be considered as evidence of potential breaches of licensing obligations by the operator.
Customers are also entitled to seek recourse through the courts of competent jurisdiction in accordance with applicable law.
Amendments to This Page
The operator reserves the right to amend or update the information contained on this page at any time to reflect changes in applicable law, regulatory requirements, or the operator’s corporate structure. The date of the most recent update is displayed at the top of this page. Continued use of the platform following any such amendment constitutes acceptance of the updated information.
For further information regarding any matter set out on this page, please contact us at [email protected] or via telephone at +44 20 7580 2147.