Relevance verified: 21/04/2026
Gambling is entertainment. It works best when you stay in control of how much time and money you spend, and when playing does not interfere with the rest of your life. At Spicy Jackpots Casino, we take that principle seriously. This page explains the tools available to you, the warning signs worth knowing, and where to turn if you or someone close to you needs support.
Our Commitment
Spicy Jackpots Casino is operated in accordance with Curacao licence number 1668/JAZ. While we welcome players from the United Kingdom, we hold ourselves to the standards that protect players and promote safer play. That means we do not allow anyone under the age of 18 to register or play. It also means we give every customer access to practical tools that put them in charge of their own gambling activity.
We do not view responsible gambling as a box-ticking exercise. Our support team is trained to spot signs of harmful play, and we are committed to acting on those signs rather than ignoring them.
Age Verification
Nobody under 18 is permitted to open an account or place a wager at Spicy Jackpots Casino. Age verification checks are carried out during registration and may be requested again at any point. If we are unable to confirm your age, your account will be suspended until proof of age is provided.
We also strongly encourage parents and guardians to use parental control software to prevent underage access to gambling sites. Organisations such as Gamban and NetNanny offer tools specifically designed for this purpose.
Know the Signs of Problem Gambling
Problem gambling rarely announces itself. It tends to develop gradually, and many people do not notice it has become an issue until it has caused real harm. The following signs may indicate that gambling has moved beyond healthy entertainment:
Chasing losses is one of the most common patterns. If you find yourself continuing to play in order to win back money you have already lost, that is worth taking seriously. Spending more than you planned, or more than you can comfortably afford, is another clear signal. Borrowing money to fund gambling, hiding your activity from people close to you, or feeling irritable and restless when you are not playing are all signs that should not be ignored.
If gambling is affecting your sleep, your work, your relationships, or your sense of wellbeing, please use the tools on this page or contact one of the support organisations listed below.
Tools Available to You
Spicy Jackpots Casino provides a range of tools designed to help you manage your play. You can access these directly from your account settings, or by contacting our support team at [email protected] or by calling +44 20 7580 2147.
Deposit Limits You can set daily, weekly, or monthly deposit limits on your account. Once a limit is in place, it takes effect immediately. Requests to lower a limit are processed straight away. Requests to raise a limit are subject to a cooling-off period before they take effect, giving you time to reconsider.
Loss Limits A loss limit caps the amount you can lose within a chosen time period. As with deposit limits, reductions take effect immediately and increases are subject to a delay.
Session Time Limits You can set a maximum session duration. When your session reaches that limit, you will be logged out automatically.
Reality Checks Reality check notifications remind you how long you have been playing and give you the option to continue or stop. These prompts appear at intervals you choose during your session.
Cooling-Off Period If you want a short break from gambling, you can apply a cooling-off period of 24 hours, one week, one month, or any other period you specify. During this time, your account will be temporarily suspended and you will not be able to log in or place bets.
Self-Exclusion If you feel you need a longer break, you can self-exclude from Spicy Jackpots Casino for a minimum period of six months, with longer durations available up to five years or more. Once a self-exclusion is in place, it cannot be reversed before the chosen period ends. At the end of the exclusion period, your account will not be reactivated automatically. You would need to contact us directly to lift the restriction, and a further cooling-off period will apply before your account becomes active again.
To request self-exclusion, please contact our team at [email protected] or call +44 20 7580 2147.
GamStop: The National Self-Exclusion Scheme
GamStop is the UK’s free national online self-exclusion scheme. Registering with GamStop allows you to restrict your access to all online gambling companies licensed in Great Britain in one step. This is separate from any self-exclusion you set directly with Spicy Jackpots Casino, and we recommend using both if you feel you need to step back from gambling.
You can register with GamStop at www.gamstop.co.uk.
Blocking Software
Gambling blocking software prevents access to gambling websites at the device level, making it harder to act on impulse in a vulnerable moment. We recommend considering the following options:
Gamban blocks gambling across all devices and browsers. It is available at www.gamban.com.
BetBlocker is a free service that allows you to block access to gambling sites on your devices for a period of up to five years. It is available at www.betblocker.org.
Gamblock is another dedicated tool for blocking gambling websites. More information is available at www.gamblock.com.
Support Organisations
If you are struggling with gambling or are concerned about someone close to you, please reach out to one of the following organisations. All of them offer free, confidential support.
BeGambleAware A leading UK charity providing information, advice, and support to people affected by problem gambling. Their helpline is available around the clock. Website: www.begambleaware.org National Gambling Helpline: 0808 8020 133 (free, 24 hours a day)
GamCare GamCare offers a national helpline, online chat, and face-to-face counselling services for anyone affected by a gambling problem. Website: www.gamcare.org.uk Helpline: 0808 8020 133
Gambling Therapy An international service offering free practical advice and emotional support to anyone affected by problem gambling. Support is available in multiple languages. Website: www.gamblingtherapy.org
Gordon Moody Association Gordon Moody provides residential treatment programmes for people with severe gambling problems, as well as online support. Website: www.gordonmoody.org.uk
Gamblers Anonymous A peer-support fellowship for people who want to stop gambling, with regular meetings held across the UK. Website: www.gamblersanonymous.org.uk
National Debt Line If gambling has led to financial difficulties, the National Debt Line offers free advice on managing debt. Website: www.nationaldebtline.org Helpline: 0808 808 4000
A Quick Self-Assessment
If you are unsure whether your gambling has become a problem, try asking yourself these questions honestly:
Do you gamble with money you need for essential expenses? Do you feel compelled to gamble even when you do not particularly want to? Have you lied to family or friends about how much you gamble or how much you have spent? Do you gamble to escape worry, stress, or difficult emotions? Have you tried to cut back or stop and found it harder than expected?
If you answered yes to any of these questions, it is worth talking to someone. The organisations listed above are there to help without judgement.
Advice for Friends and Family
If someone you care about appears to be struggling with gambling, it can be difficult to know how to help. You might notice unexplained financial problems, changes in mood, secrecy around their phone or computer, or increasing time spent away from home or family commitments.
The GamCare and Gambling Therapy websites both have sections specifically for friends and family members. You can find guidance on how to start a conversation, how to set boundaries, and how to look after your own wellbeing while supporting someone else.
Contact Us
If you want to apply any of the tools described on this page, or if you have questions about your account, our support team is available to help.
Email: [email protected] Phone: +44 20 7580 2147 Address: 22 Dean Street, Soho, London W1D 3RX, United Kingdom
We take all requests relating to responsible gambling seriously and will act on them promptly. You should never feel that raising a concern is an inconvenience.