Relevance verified: 21/04/2026
Who We Are
Spicy Jackpots Casino is operated by a company registered in accordance with applicable gaming regulations, with its principal place of business at 22 Dean Street, Soho, London W1D 3RX, United Kingdom. Throughout this document, references to “we”, “us”, or “our” mean Spicy Jackpots Casino. References to “you” or “your” mean any individual who visits our website at https://spicy-jackpots-casino-uk.com, registers an account, or interacts with our services in any capacity.
We are committed to handling your personal information responsibly. This Privacy Policy explains what data we collect, why we collect it, how we use it, who we share it with, and what rights you hold in relation to it. It applies to all users based in the United Kingdom and has been drafted in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have any questions about this policy or wish to exercise any of your data rights, you can contact us at:
Email: [email protected] Phone: +44 20 7580 2147 Post: 22 Dean Street, Soho, London W1D 3RX, United Kingdom
The Information We Collect
Information You Provide Directly
When you create an account or use our services, we collect information you submit to us. This includes:
- Full name and date of birth
- Residential address and postcode
- Email address and telephone number
- Username and password (stored in encrypted form)
- Payment details, including card numbers, billing addresses, and transaction records
- Copies of identification documents submitted during identity verification, such as a passport, driving licence, or utility bill
- Communications you send to our support team, including chat transcripts and email correspondence
- Self-exclusion preferences, deposit limits, and any other responsible gambling settings you apply to your account
Information We Collect Automatically
When you browse our website or use our platform, certain information is generated and recorded automatically. This includes:
- IP address and approximate geographical location
- Browser type, version, and operating system
- Device identifiers and screen resolution
- Pages visited, time spent on each page, and clickstream data
- Referring URLs and search terms used to reach our site
- Session data, including login times and logout times
- Technical errors encountered during gameplay
Information from Third Parties
We may receive information about you from third parties in certain circumstances. This includes identity verification providers, fraud prevention agencies, payment processors, and credit reference agencies. Where permitted by law, we may also receive data from publicly available sources as part of our anti-money laundering (AML) obligations.
Why We Process Your Personal Data
We are required by law to have a valid legal basis for each type of processing we carry out. The table below outlines the purposes for which we process your data and the corresponding lawful basis under UK GDPR.
Contractual necessity: We process your registration details, payment data, and account activity because it is necessary to provide the services you have requested. Without this processing, we could not operate your account, process deposits and withdrawals, or deliver gameplay.
Legal obligation: We are subject to a range of regulatory requirements that compel us to process personal data. These include obligations under the Proceeds of Crime Act 2002, the Money Laundering, Terrorist Financing and Transfer of Funds Regulations 2017, the Gambling Act 2005, and requirements imposed by the UK Gambling Commission (UKGC). These obligations require us to verify your identity, monitor transactions for suspicious activity, maintain records, and report certain matters to the relevant authorities.
Legitimate interests: We process certain data on the basis of our legitimate interests, provided those interests are not overridden by your rights. This covers fraud prevention, platform security, abuse detection, improving the quality of our services, and conducting internal analytics. We have assessed that these interests are proportionate and do not unduly impact your privacy.
Consent: Where we rely on your consent, such as for sending you marketing communications by email, SMS, or other electronic means, we will ask for your express agreement. You may withdraw your consent at any time by contacting us or adjusting your account preferences. Withdrawing consent does not affect the lawfulness of any processing carried out before the withdrawal.
Vital interests: In rare circumstances, such as where a user may be in immediate danger, we may process or share data to protect someone’s life.
Identity Verification and Age Checks
By law, we are not permitted to offer gambling services to anyone under the age of 18. Before any account is activated and before withdrawals are processed, we conduct thorough age and identity verification. This is both a legal requirement and a core part of our commitment to responsible gambling.
As part of this process, we collect and verify documents such as passports, driving licences, proof of address, and, where required, evidence of source of funds. Your verification documents are processed securely and retained for the minimum period required by law.
We may use automated systems as well as manual review to complete these checks. If automated decision-making produces a result that affects your account status, you have the right to request a human review of that decision.
Responsible Gambling and Safer Play
We take our duty of care seriously. As part of our responsible gambling obligations under UKGC licence conditions, we monitor customer behaviour for signs of potential gambling-related harm. This includes tracking patterns of play, frequency of deposits, and interaction with self-exclusion or limit-setting tools.
Where our systems indicate a potential concern, we may contact you directly, apply temporary restrictions to your account, or refer you to support organisations including GambleAware (www.begambleaware.org) or Gambling Therapy (www.gamblingtherapy.org).
Data processed for safer gambling purposes is handled with particular care. It is not used for commercial profiling and is not shared with third parties except where required by our regulatory obligations.
If you have registered with GAMSTOP (the national self-exclusion scheme), our systems are integrated to enforce your self-exclusion in accordance with the UKGC requirements.
How We Share Your Information
We do not sell your personal data to third parties for their own commercial purposes. We share data only where there is a lawful reason to do so.
Service providers: We work with third-party companies who help us deliver our services. These include payment processors, identity verification providers, IT infrastructure suppliers, customer support platforms, and fraud prevention services. These providers are bound by data processing agreements and are not permitted to use your data for any purpose other than providing the contracted service.
Regulatory and law enforcement bodies: We are required to share certain information with the UK Gambling Commission, the Information Commissioner’s Office (ICO), HM Revenue and Customs (HMRC), the National Crime Agency, and other authorities where required by law. This includes mandatory reporting under anti-money laundering legislation.
Business transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the relevant third party. We will take steps to ensure that appropriate protections remain in place.
Other disclosures: We may disclose your information where we believe it is necessary to protect the rights, property, or safety of Spicy Jackpots Casino, our users, or the public, or to enforce our Terms and Conditions.
International Transfers
We aim to keep your data within the United Kingdom and the European Economic Area wherever possible. In cases where a transfer to a country outside the UK is necessary, we ensure that an appropriate safeguard is in place. This may include reliance on the UK Government’s adequacy regulations, use of UK-approved Standard Contractual Clauses, or another lawful transfer mechanism.
You may request details of any international transfers and the safeguards in place by contacting us using the details provided at the top of this policy.
How Long We Keep Your Data
We keep your personal data for as long as necessary to fulfil the purposes for which it was collected, subject to any longer retention period required by law.
For accounts that remain active, we retain data throughout the life of the account and for a minimum of five years following account closure. This retention period reflects our obligations under anti-money laundering regulations, which require us to retain customer records for at least five years from the end of the business relationship.
Transaction records are retained for a minimum of five years from the date of the transaction. Identity verification documents are retained for the same period.
Where data is held on the basis of consent only, and you withdraw that consent, we will delete or anonymise the relevant data promptly, unless there is another lawful basis to retain it.
After the applicable retention period expires, data is securely deleted or anonymised so that it can no longer be linked to you.
Cookies and Tracking Technologies
We use cookies and similar technologies on our website. Cookies are small text files placed on your device that allow us to recognise you, remember your preferences, and understand how our website is used.
We use strictly necessary cookies to make the site function. We also use analytical and marketing cookies, but only with your consent. A full breakdown of the cookies we use, including their purpose and duration, is set out in our Cookie Policy.
You can manage your cookie preferences at any time through the cookie settings tool on our website or through your browser settings. Please note that disabling certain cookies may affect the functionality of our platform.
Your Rights Under UK GDPR
As a data subject based in the United Kingdom, you have the following rights in relation to your personal data:
Right of access: You can request a copy of the personal data we hold about you. This is known as a Subject Access Request (SAR). We will respond within one calendar month.
Right to rectification: If any of your personal data is inaccurate or incomplete, you can ask us to correct it.
Right to erasure: In certain circumstances, you can ask us to delete your personal data. This right does not apply where we have a legal obligation to retain the data, for example under AML regulations.
Right to restriction: You can ask us to pause the processing of your personal data in certain situations, such as while you contest its accuracy.
Right to data portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you can ask us to provide your data in a structured, machine-readable format, or to transfer it directly to another controller where technically feasible.
Right to object: You have the right to object to processing carried out on the basis of our legitimate interests, including any profiling related to those interests. You also have an unconditional right to object to direct marketing at any time.
Rights related to automated decision-making: If a decision that significantly affects you is made solely by automated means, you have the right to request human intervention, to express your point of view, and to contest the decision.
To exercise any of these rights, please contact us at [email protected] or write to us at 22 Dean Street, Soho, London W1D 3RX, United Kingdom. We may need to verify your identity before processing your request.
Marketing Communications
We may send you promotional communications about our offers, bonuses, and new features if you have given your consent to receive them. You can opt out of marketing at any time by clicking the unsubscribe link in any of our emails, adjusting your account notification settings, or contacting our support team.
Opting out of marketing will not affect your ability to use the platform or receive service-related messages, such as notifications about your account or transaction confirmations.
Data Security
We apply technical and organisational measures designed to protect your personal data against unauthorised access, loss, alteration, and disclosure. These include encrypted data transmission using TLS protocols, access controls, regular security testing, and staff training on data protection.
No system is completely immune to risk, and we cannot guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify the ICO within 72 hours and will contact you directly where required.
Children
Our services are strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you believe that a minor has provided us with personal data, please contact us immediately and we will take steps to delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or regulatory guidance. When we make material changes, we will notify you through a prominent notice on our website or by email. We encourage you to review this policy periodically.
Continued use of our services following an update constitutes your acknowledgement of the revised policy.
How to Make a Complaint
If you are unhappy with how we have handled your personal data, we ask that you contact us first so that we have the opportunity to address your concern.
If you remain dissatisfied after raising the matter with us, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), which is the supervisory authority for data protection in the United Kingdom.
ICO website: www.ico.org.uk ICO helpline: 0303 123 1113
You also have the right to seek a judicial remedy if you believe your rights have been infringed.
Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please get in touch using the details below:
Spicy Jackpots Casino 22 Dean Street, Soho, London W1D 3RX, United Kingdom Email: [email protected] Phone: +44 20 7580 2147